Legal
Effective August 10, 2026
IndustryHQ LLC ("we," "us," or "our") provides IndustryHQ, an operations platform for field service and maintenance companies, available at industryhq.io, the admin web application at app.industryhq.io, and the IndustryHQ companion mobile application for iOS and Android (collectively, the "Service"). The mobile app serves both field teams and — through its built-in client portal — the clients of the companies that use IndustryHQ.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your information. By using the Service, you agree to the practices described here.
IndustryHQ is a business-to-business (B2B) service. When a cleaning or maintenance company ("Customer") uses IndustryHQ, that Customer is the controller of the data it stores in the Service (including data about its clients, facilities, contractors, employees, and operations). We act as a processor of that data on the Customer's behalf. If you are an end user — for example, a contractor logged into the app, or a facility manager using the client portal on behalf of your organization — the Customer decides what information is collected and shared with you. Please contact the Customer with questions about how they use IndustryHQ to process your information.
References in this policy to "the app" mean the IndustryHQ mobile application on iOS and Android, and the "client portal" means the client-facing area of that app available to a Customer's invited clients.
When you sign up or are invited, we collect your name, email address, and a password (which is hashed and stored by our authentication provider — we never see the plaintext). We also collect the organization you belong to and your role within that organization. Account information is collected for both Customer users (employees of the service company) and client-portal users (the Customer's own clients invited to the portal).
When a Customer invites one of their clients to the client portal, we collect the client contact's name, email address, and the specific facilities or accounts the Customer has chosen to associate with that contact. Client portal users only see information that the Customer has explicitly elected to share with them — typically upcoming visits, completed service reports, photos, and messages. Client portal users cannot see records belonging to other clients of the Customer.
The Service is designed to store the data you choose to enter to run your business, including but not limited to: client and facility records, building and account numbers, contractor and employee records, job records, work orders (including photos and descriptions), supply requests, payroll entries, invoices, expenses, and income entries. Some of these fields contain personal information about your contractors, employees, or clients.
When users upload photos through work orders or other features, those files are stored in our cloud storage backend. Photos are encrypted at rest.
We maintain audit logs that record actions taken in the Service — for example, who created or edited a record, when, and which fields changed. Audit logs are visible only to company owners and are retained for 90 days. We also collect standard log data such as IP address, browser type, device identifiers, and timestamps when you interact with the Service, for security and reliability purposes.
The IndustryHQ mobile app collects device identifiers and a push notification token so we can deliver notifications about assignments, status changes, service reports, and messages. The app may also access the camera (only when you choose to take a photo) and the photo library (only when you choose to upload an existing photo).
The IndustryHQ mobile app uses your device's precise location for time-clock verification, a feature used only by field-team members. When you clock in or out of a job, the app takes a one-time location reading to confirm you are at the assigned facility. We do not store or transmit your GPS coordinates: the app computes your distance from the facility on your device and saves only that distance, whether you were within the facility's geofence, and the accuracy of the reading, as part of the time entry visible to your company.
If automatic clock-in/out is enabled for your account and you opt in, the app also uses geofencing and background location to detect when you arrive at or leave an assigned facility, including while the app is closed or not in use. Background location is used only for this feature. You can turn automatic clock-in/out off in the app, or revoke the location permission in your device settings, at any time; manual clock-in/out continues to work without it.
We do not track your location outside of these time-clock features, we do not build location histories, and we never use or share location data for advertising or sell it. Client-portal users are never asked for location access.
We use the information we collect to:
We do not sell your personal information, and we do not use your business operations data to train machine-learning models or for advertising.
We take security seriously and apply industry-standard safeguards to protect your information:
No method of transmission or storage is perfectly secure. We cannot guarantee absolute security, but we work continuously to protect your information.
We retain your information for as long as your account is active or as needed to provide the Service. Specific retention rules include:
Depending on where you live, you may have the right to access, correct, delete, or export the personal information we hold about you, and to object to or restrict certain processing. Specifically:
If you are an end user (contractor or employee) of a company that uses IndustryHQ, please direct these requests to your employer first, since they control the underlying data. We will assist them in fulfilling your request.
To exercise any of these rights directly with us, email privacy@industryhq.io. We will respond within the timeframe required by applicable law.
The IndustryHQ mobile app delivers notifications about assignments, status changes, completed service reports, and messages — via Apple Push Notification service on iOS and Firebase Cloud Messaging on Android. You can disable notifications at any time in your device's Settings app.
The app requests access to your device's precise location when you first clock in or out of a job, and requests background location ("Allow all the time" on Android, "Always" on iOS) only if you enable automatic clock-in/out. Location is used solely as described in Section 2 ("Location information"): to verify presence at the assigned facility and to power automatic clock-in/out. You can revoke location access at any time in your device settings — manual clock-in/out continues to work, though entries recorded without a location reading may be flagged for review by your company. Client-portal users are never asked for location access.
The app requests camera access only when you choose to take a photo, and photo library access only when you choose to upload an existing photo. You can revoke these permissions at any time in your device settings.
The Service is not directed to individuals under 16, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at privacy@industryhq.io and we will delete it.
The Service is operated in the United States. If you access the Service from outside the United States, you understand and consent to the transfer of your information to the United States and to its processing on servers located there. The data protection laws in the United States may differ from those in your country.
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective" date at the top of this page. If we make material changes, we will notify you by email or through the Service before the changes take effect.
If you have questions, concerns, or requests about this Privacy Policy or our handling of your information, please contact us at: