Legal
Effective April 22, 2026
These Terms of Service ("Terms") govern your access to and use of IndustryHQ, including the website at industryhq.io, the admin web application at app.industryhq.io, the IndustryHQ iOS application for field teams, and IndustryClientHQ — our client-facing companion iOS application (together, the "Service"). The Service is operated by IndustryHQ LLC ("we," "us," or "our").
By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a company or other organization — whether as a subscribing field service or maintenance company ("Customer"), or as a client of a Customer accessing IndustryClientHQ on that client's behalf — you represent that you have authority to bind that entity, and "you" in these Terms refers to that entity. If you do not agree to these Terms, do not use the Service.
IndustryHQ is an operations platform designed for cleaning and maintenance companies. The Service provides tools for managing work orders, supply requests, contractors, payroll, clients, facilities, invoices, and related business operations, along with a companion iOS application for on-site personnel and IndustryClientHQ — a client-facing iOS app that Customers can invite their own clients to in order to share service schedules, reports, photos, invoices, and messages.
We may add, remove, or modify features of the Service from time to time. We will not make changes that materially reduce the core functionality of paid plans without reasonable notice.
To use the Service, you must create an account or be invited to an existing account by an administrator. Customers can also invite their own clients to IndustryClientHQ; those client users access the Service solely through IndustryClientHQ and only see records the Customer has shared with them. You agree to:
You must be at least 18 years of age and legally capable of entering into a binding contract to use the Service. You are responsible for the acts and omissions of all users you invite or add to your organization's account.
You agree not to, and not to permit any user to:
You retain all rights in and ownership of the data you submit to the Service, including data about your clients, facilities, contractors, employees, jobs, payroll, invoices, and uploaded files ("Customer Data"). You grant us a limited, non-exclusive license to host, store, transmit, display, and process your Customer Data solely for the purpose of providing and improving the Service — including making selected Customer Data available through IndustryClientHQ to the client users you choose to invite.
You are solely responsible for deciding which records to share through IndustryClientHQ, for obtaining any necessary consents from your clients before inviting them, and for promptly revoking access when a client relationship ends.
You are responsible for the accuracy, quality, and legality of your Customer Data and for obtaining any necessary rights, consents, and permissions to provide it to the Service. You represent that your use of the Service will not violate the privacy rights or other rights of any third party.
Our handling of personal information within Customer Data is described in our Privacy Policy.
Access to the Service may require payment of subscription fees, as set out in your order form or subscription plan. Unless otherwise stated, all fees are quoted in U.S. Dollars and are non-refundable. You authorize us (or our payment processor) to charge your chosen payment method on a recurring basis until you cancel.
We may change our fees from time to time. Any fee changes will take effect at the start of your next billing cycle and will be communicated to you in advance. Failure to pay fees when due may result in suspension or termination of your account.
The Service — including all software, designs, graphics, text, logos, and trademarks — is the property of IndustryHQ LLC or its licensors and is protected by applicable intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes.
Any feedback, suggestions, or ideas you provide about the Service may be used by us without any obligation to you.
The Service relies on third-party providers (for example, Google Firebase and the Apple Push Notification service) and may integrate with third-party tools you choose to enable. We are not responsible for the availability, accuracy, or content of third-party services, and your use of them is governed by their own terms and privacy policies.
Each party may have access to confidential information of the other in connection with the Service. Each party agrees to protect the other's confidential information with the same degree of care it uses for its own, and not to use or disclose it except as necessary to perform these Terms or as required by law.
We aim to keep the Service available at all times but do not guarantee uninterrupted operation. The Service may be unavailable due to scheduled maintenance, required updates, or factors beyond our reasonable control. We will make commercially reasonable efforts to minimize downtime and to give advance notice of planned maintenance.
You may terminate your account at any time by contacting us or using the account controls within the Service. We may suspend or terminate your access to the Service, in whole or in part, if:
Upon termination, your right to use the Service ends immediately. You may request an export of your Customer Data for a reasonable period after termination, after which we may delete it in accordance with our Privacy Policy.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
The Service is a tool to help you run your business. It is not a substitute for professional accounting, legal, tax, or payroll advice. You are responsible for ensuring that your use of the Service complies with the laws and regulations applicable to your business.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL INDUSTRYHQ LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
You agree to defend, indemnify, and hold harmless IndustryHQ LLC and its officers, directors, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Service, (b) your Customer Data, (c) your violation of these Terms, or (d) your violation of any rights of a third party.
These Terms are governed by the laws of the State of North Carolina, United States, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be resolved in the state or federal courts located in North Carolina, and you consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 14 days before they take effect. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes.
These Terms, together with our Privacy Policy and any order forms, constitute the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right or provision will not be a waiver of that right or provision. You may not assign these Terms without our prior written consent; we may assign them without restriction.
Questions about these Terms? Contact us at: