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Help

Support

Real humans, fast replies. Whether you're a service company using IndustryHQ or a client using IndustryClientHQ, we're here to help.

Contact us

Email us anytime and we'll get back to you within 1 business day on weekdays (Monday–Friday, 9am–5pm ET). Include your device and iOS version for faster help.

Email support@industryhq.io

Frequently asked questions

How do I get help with the IndustryHQ or IndustryClientHQ iOS app?

Email support@industryhq.io with a description of the issue and the device you're using (iPhone model and iOS version). Screenshots speed things up. We reply within 1 business day on weekdays.

I forgot my password — how do I reset it?

Open the app, tap Sign In, then choose Forgot password? You'll receive a reset link by email. If the email doesn't arrive within a few minutes, check your spam folder or contact us.

I'm a client who was invited to IndustryClientHQ. Where do I sign in?

Your invitation email contains a link to download the IndustryClientHQ iOS app and accept the invite. If you've lost the email, ask the field service or maintenance company that serves you to resend it from their IndustryHQ admin.

How do I report a bug or request a feature?

Send a note to support@industryhq.io. For bugs, include steps to reproduce and what you expected to happen. Every report goes to the team that builds the app.

How do I delete my account or my data?

If your company is a IndustryHQ customer, your admin manages account access — ask them to remove you. To request deletion of personal data we hold about you, email support@industryhq.io and we'll handle it per our Privacy Policy.

Is there phone support?

Email is the fastest way to reach us and gives our team the context they need to help. We don't currently offer phone support.

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